FREQUENTLY ASKED QUESTIONS REGARDING BIDDING AND BUYING AT LUXE
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A LUXE ACCOUNT
What is the difference between giving my email for updates, signing up for an account, and registering to bid?
Great question! When you give your email for our newsletter or updates, it does not establish an account at Luxe. You will simply be notified via email about important events (and may unsubscribe at any time). When you sign up for an account, you will always have an account with Luxe unless you opt to close it. You will be able to see your profile account, track favorites for lots, see your bidding history for past auctions, and more. However, it does not register you to bid for any particular auction. Bidding is auction specific and may be requested once you have an account at Luxe. So setting up the account is the first step to bid. Next, is to register to bid for each auction. Once you have registered for one auction, it will be a very simple process for future auctions in most cases as you will not be asked to provide verification information again unless it has been a long time since you were active or your data needs updating. The first time you register, you will be asked to provide a photo of your government issued ID as well as a credit card simple verification (both steps important if you are not known to Luxe as it assists us in warding off fraudulent bidders who may disrupt the bidding process for all by bidding without intention to pay). If you have any further questions, please contact us at bid@LuxeAuctioneers.com or by phone at 561.425.7000.
Where do I sign up for an account?
You may sign up for an account, which is the first step to becoming a bidder and participating in Luxe auctions, here: https://bid.luxeauctioneers.com/signup
How do I know what auctions are coming up?
If you sign up either to receive updates with just your email, or you have already established an account with Luxe, you will be notified via email in advance of upcoming auctions. In addition, you are always welcome to check in with us on our Upcoming Auctions page for up to date event information on the horizon.
REGISTERING TO BID
How do I register to bid?
The first step is to simply sign up for an account at Luxe, which you may do so here if you have not already done so as it is a one time event: https://bid.luxeauctioneers.com/signup
When you sign up for an account, you will always have an account with Luxe unless you opt to close it. You will be able to see your profile account, track favorites for lots, see your bidding history for past auctions, and more. However, opening an account does not register you to bid for any particular auction. Bidding is auction specific and once you have registered for one auction, it will be a very simple and fast process for future auctions in most cases as you will not be asked to provide verification information again unless it has been a long time since you were active or your data needs updating. The first time you register to bid for an auction, however, it may take a few minutes of your time. You will be asked to provide a photo of your government issued ID as well as a credit card simple verification (both steps important if you are not known to Luxe as it assists us in warding off fraudulent bidders who may disrupt the bidding process for all by bidding without intention to pay).
To register to bid at any time, simply log into your Luxe account here: https://bid.luxeauctioneers.com/login and then proceed to the auction for which you would like to register. If registration is open, there will be a Register to Bid button to click either on the calendar page or for each individual lot on the catalog as you browse. Once you are registered, you will know as you will be able to place bids and that button will no longer ask you to register. Note that registration is a manual process for first time bidders with Luxe so you may not be immediately registered once you complete the steps. If you have not received verification of your registration or an email with additional questions for you within 48 hours, please contact us. If it is within 24 hours of the auction in which you would like to bid, please follow up the completion of your online form with a phone call or email to us so we may expedite the process for you, if possible. Please contact us at bid@LuxeAuctioneers.com or by phone at 561.425.7000 should we be able to be of assistance or if it is within a few hours of the start of an auction in which you would still like to register to bid.
My bidder registration says “Pending” for status. What does this mean?
Registration is a manual process for first time bidders with Luxe so you may not be immediately registered once you complete the steps online. During this period, your registration will remain in pending status. If you have not received verification of your registration or an email requesting more information from you within 48 hours of completing the online form, please contact us. Moreover, if you have any issue completing the online form or steps, please reach out to us for additional assistance. If it is within 24 hours of the auction in which you would like to bid, please follow up the completion of your online form with a phone call or email to us so we may expedite the process for you, if possible. Please contact us at bid@LuxeAuctioneers.com or by phone at 561.425.7000 should we be able to be of assistance or if it is within a few hours of the start of an auction in which you would still like to register to bid.
Why do you ask for a photo of my Identification and my credit card to bid?
The first time you register to bid for an auction, however, it may take a few minutes of your time. You will be asked to provide a photo of your government issued ID as well as provide a credit card for verification. To protect the integrity of the auction process for all bidders, both steps are important if you are not known to Luxe as it assists us in warding off fraudulent bidders who may disrupt the bidding process for all by bidding without intention to pay. This could result in other bidders losing a lot they would have won or paying more than they would have if a fraudulent bidder is allowed to bid. So while we apologize for the inconvenience, we hope you are aware it is for the benefit of us all that we weed out to the greatest extent possible unserious bidders. If you are exeriencing issues completing these steps to bid, please reach out to us at bid@LuxeAuctioneers.com or by phone at 561.425.7000.
I was asked to provide my credit card for verification to bid. Will I be charged?
No. Our credit card processer verifies your billing address and security information by making a temporary pending charge that will fall off your statement within a few days. It is a nominal amount – usually $1 or less and hence should not cause you any hardship in the meantime.
Will the credit card I provide for verification be charged if I win at auction?
If you would prefer to pay via another card or by any other means currently accepted by Luxe including wire transfers, you are welcome to do so. Your card will not be automatically charged upon winning at auction. You will be invoiced and may select your preferred method of payment at that time.
What are my options for bidding? Can I bid now?
There are four main options for bidding at a Luxe auction. Absentee bidding, Telephone bidding, Online Bidding, and In Person Bidding. Please click on any of the forementioned options for additional details. You may place your bids in advance with absentee bidding as well as online bidding as soon as bidding is open for a particular auction, usually approximately three weeks in advance of the auction date.
How does Absentee Bidding work? Can I change my bid?
For the bidder who anticipates too full a calendar to closely monitor bidding on auction day but does not want to be left out of his/her chance to win. After registering to bid for Luxe auction, simply fill out our short Absentee Bidding Form either online or download and print. Return it to Luxe via online upload, email to firstname.lastname@example.org, fax to 561.425.7000, mail well in advance, or hand it to Luxe staff at one of our offices. Be sure to check your email for confirmation of our receipt and processing of your Absentee Bid. Then, on the day of the auction, rest easy or keep busy as Luxe clerks execute your bidding to your specifications for you. Should your bid be successful, you will be notified within 48 hours of the auction via email with how to proceed with your purchase. You may change your bid, time permitting, by submitting a new form with your revisions and obtaining confirmation that your bid(s) have been amended for you prior to the start of the auction.
How do I place bids by telephone in real time during the auction?
For the bidder who prefers to rely on person to person phone communication in real time during the auction (or prefers to leave the reliability of their internet connection out of the equation), we offer phone live bidding. After registering to bid for an auction, simply complete our short Absentee / Telephone Bidding Form, selecting the Telephone Live Bid Option. Complete online or download and print. Return it to Luxe via online upload, email to email@example.com, fax to 561.425.7000, mail well in advance, or hand it to Luxe staff at one of our offices. Be sure to check your email for confirmation of our receipt and processing of your request to bid live by telephone. By specifying a safety bid on the form, you can ensure that even in the event of a lost connection on the day of the sale, your bid will be executed to the safety amount. Then, on the day of the auction, the clerk assigned to execute your bids on your behalf will contact you prior to the start of the auction to walk you through the process and arrange a later call during the auction. The clerk will reach out again shortly before your lot is called so you are still a part of the action, placing your bids in real time for you as you see fit. Should you be successful, you should be so appraised by the clerk, and Luxe will send you an email confirmation and invoice within 48 hours of the auction's end.
How does bidding online work? When does it start?
Bidding online, our most popular option, affords a variety of flexibility. Simply register to bid first. You may enter your bid at any time on any lot once bidding opens a few weeks prior to the auction. At that time, you may elect to go ahead and submit your highest bid (which will continue to act on your behalf as others bid). Later, you may change your mind and decide to raise your highest bid or simply execute another incremental bid. Then, on auction day, sit back and open your browser on the computer or your phone, and watch and listen as the auctioneer calls each lot. Watch the convenient display in the online digital bidding room to see the progression of bids on each lot. Take part at that time for maximum excitement and to have the final word if you so desire before the hammer falls. Our robust online platform will make it easy, enjoyable, and fun. No matter where you are in the world, we always have your digital seat in the saleroom ready on auction day.
I have seen the Luxe Auction advertised on a third-party platform site. Can I bid there?
You are welcome to bid on any officially sanctioned third party marketplace auction platform site of which you may be a member. Please note, however, such sites may pass on additional charges to buyers that could be avoided by registering and bidding via our own Luxe Platform located here: https://bid.luxeauctioneers.com
Can I attend the auction live to bid?
Absolutely! For the bidder who has the time and loves the thrill of a premium live auction at a beautiful locale, we have the option of In Person Bidding at each and every live auction held by Luxe. It will be an elegant, entertaining, and at times, truly thrilling experience not to be missed. Begin with one of our Preview Days held close to the auction date at a stately, often historic location. In the alternative, schedule a private preview appointment on a day of your choosing leading up to the auction. Soon to follow, the Auction Day promises to be worth the valuable time of Luxe clients. Register to bid in advance for the smoothest and fastest entry. Pick up your paddle and save your seats. Feel the excitement and the pulse of bidding live with Luxe!
May I send an agent to bid for me?
After successfully registering to bid for a particular auction, you may elect to send an agent to bid on behalf of yourself or your company. However, signed written consent must be provided to Luxe, confirmed, verified and accepted, in advance of the auction. Acceptance and approval of such a consent is at the sole discretion of Luxe. Please contact us at firstname.lastname@example.org or by calling 561.425.7000 for additional assistance in exercising this option.
Can I see the items offered at auction?
Luxe encourages all potential bidders to examine their lots of interest in person where possible. To that end, you are welcome to attend one of the Preview Days held in advance of each auction. In the alternative, private appointments may be accommodated by calling our office 561.425.7000.
What is the Buyer’s Premium? Are there other fees to consider beyond the hammer price?
As is customary in auction bidding, purchases at auction are subject to, in accordance with the Conditions of Sale, a Buyer’s Premium and applicable sales taxes. The Buyer’s Premium is a tiered structure with the first $1,000,000 of the item’s hammer price subject to a straight 25% Buyer’s Premium. Should the hammer price exceed one million U.S. Dollars, the portion above $1,000,000 up to $5,000,000 will be subject to a 20% buyer’s premium. Hammer prices above five million dollars will have that portion subject to a 12.5% buyer’s premium. If the buyer has made a purchase via a third-party platform, the buyer agrees to pay the additional fees imposed by the platform, often amounting to 5%. This is in addition to the Buyer’s Premium explained above.
When applicable, state sales or use taxes will be added to the hammer price, buyer’s premium, and any other charges related to the lot(s) won (including but not limited to storage, packing or shipping charges, if applicable). Credit card fees may be additionally imposed. Please see our Conditions of Sale for additional information. The applicable sales tax rate is defined by the state, county, city or locale in which the lot will be picked up. Should you have a valid and applicable resale certificate to forgo such taxes, please submit it to Luxe via email at email@example.com or fax 561.425.7270 at your earliest convenience. If you have not received confirmation of acceptance prior to the auction, please contact us at firstname.lastname@example.org or call 561.425.7000 to be certain your exemption has been accepted and is on file.
How do I know if I won at auction?
The hammer price shall be the highest bid accepted by the auctioneer for the lot and that bid will be the winner. Luxe will send out invoices to the winning bidder by email within 24 hours of the auction end; however, it is the responsibility of the bidder to inquire as to whether or not their bid was successful to avoid potential miscommunication and resulting storage fees. Please contact us if you are in need of further assistance with ascertaining whether you have won at auction.
What happens after the auction?
Luxe will send out an invoice to the winning bidder of each lot by email within 24 hours of the auction’s end; however, it is the responsibility of the bidder to inquire as to whether or not their bid was successful to avoid potential miscommunication and resulting storage fees. The Buyer’s Premium, payment processing fees, and any applicable sales tax or other duties will be added to the hammer price. Payment and pick up arrangements for purchases are required within five (5) days of the close of the auction. Please consult the Payment & Pickup and Packing & Shipping pages as well as the Conditions of Sale for more information. You are also welcome to contact us for assistance with your purchases.
When is payment due for lot(s) I won?
How do I pay for the lot(s) I won?
Successful bidders should receive an invoice for property won at auction within 24 hours via email. Payment options, pickup instructions, and options for shipping will be provided as well. Luxe is pleased to offer a variety of payment methods to our clients. For invoices under $5,000, buyers may pay in cash, check, or via credit card (credit card purchases are subject to a 3.5% processing fee to cover merchant processing and related fees). Payments made by personal check may be held up to 10 business days before releasing property to allow the check to clear and are subject to prior approval by Luxe. For invoices in excess of $5,000, bank wire transfers are preferred and other payment arrangements are subject to approval by Luxe over this amount. Please contact us at 561.425.7000 or email email@example.com to discuss approval for other payment methods.
How do I get the lot(s) I won?
Payment and pick up arrangements for purchases are required within five (5) days of the close of the auction. Property not picked up within 5 days may be subject to storage fees. Title to auction purchases is not transferred until payment is made and cleared, where applicable, for the invoiced total due. Luxe has no responsibility nor liability for property once it has been picked up or transferred to third party shippers. Should Luxe be contracted by the purchaser to pack and ship property, title will transfer upon acceptance by the third party shipping company contracted to ship the package. For more information on packing, shipping and pickup opportunities, please visit our Payment & Pickup and Packing & Shipping pages.
May I send a third party or friend to pick up the property I have purchased?
You may have a third party or friend act as your designated agent to take possession of your property by completing and signing the Luxe Property Release Form under Auction Forms and submitting it to Luxe via email at shipping@LuxeAuctioneers.com or via fax at 561.425.7270. Upon verification and acceptance by Luxe, you may make an appointment for pick up by the designated agent. This applies to third party shippers as well. All pick ups, whether by third party or an agent or the purchaser themselves, will be made at the following address and by pre-arranged appointment only during business hours. Please contact us at shipping@LuxeAuctioneers.com or call 561.425.7000 for additional assistance once you have made payment for your property.
Luxe Auctioneers Address for Pick-Up
By Appointment Only
1118 25th Street, Suite 8
West Palm Beach, FL 33407
How do I have my lot(s) shipped to me?
Luxe’s West Palm Beach location provides careful in-house packing and shipping services for most categories of property sold at auction for shipping within the United States. International clients must arrange pick up by a third party agent or shipper for packing and shipping of their items. Please contact our Shipping Department at shipping@LuxeAuctioneers.com to facilitate arrangements once payment has been made for your winning lots. For domestic shipping, you are also welcome to procure your own packing and shipping by a third party. Additional information, including a list of local third party shipping companies, may be found on our Packing & Shipping page.
Can you ship internationally?
At this time, Luxe only offers in-house packing and shipping services to domestic buyers. International buyers are welcome to utilize our list of local third party shipping companies and arrange pick up, packing & shipping by one of these organizations or select an agent of their own choosing to pick up and arrange transportation. Luxe is happy to assist our international clients in any way we can to facilitate pick up by a third party shipper or agent duly designated by the buyer. More information may be found on our Packing & Shipping page. Please contact our Shipping Department at shipping@LuxeAuctioneers.com for further assistance.
Can I change my mind after winning at auction and cancel the purchase?
No. To protect the integrity and smooth operation of auctions, a legally binding contract has been formed. In accordance with the Conditions of Sale, the contract to sell the lot is formed, with limited exceptions at the discretion of Luxe, between seller and buyer when the highest bid is accepted by the auctioneer and the hammer falls.